These terms govern coaching services provided by Emily Lades. By booking a consultation or paying for a coaching package, you agree to them.
1. What is provided
Two services are offered:
- Online coaching in the app. A training plan, nutrition targets, a weekly check-in and message support, delivered through the coaching app.
- The 1:1 upgrade. Everything in the app plus live coaching sessions, in person in Dubai or on Zoom.
Coaching is a personal service. Plans are built for you and may not be shared, resold or distributed.
2. Your health and your responsibility
- You confirm that you are 18 or over and medically fit to exercise.
- You will disclose all relevant conditions, injuries, medication, allergies and pregnancy before starting, and any change during coaching.
- You are advised to consult a doctor before beginning any new training or nutrition programme.
- You will stop and seek medical advice if you experience pain, dizziness, chest discomfort or any concerning symptom.
- You perform every exercise at your own risk and are responsible for your own technique, environment and equipment.
Withholding relevant health information affects the safety of your programme and limits any responsibility on the coach's side.
3. Results
No specific result is promised or guaranteed. Progress depends on your consistency, your starting point, your genetics, your sleep, your stress and factors outside anyone's control. Testimonials and progress photographs on this site show individual outcomes and are not a prediction of yours.
4. Payment
- Prices are agreed in writing before coaching starts and are quoted in [TO CONFIRM: currency].
- Payment is due in advance of the coaching period unless a payment plan is agreed in writing.
- Recurring packages continue until cancelled under clause 5.
- Access to coaching may be paused if payment is more than [TO CONFIRM: number] days overdue.
5. Cancellation and refunds
- Cancelling a package. Give at least [TO CONFIRM: notice period] before the next billing date. Cancellation stops future payments. Fees for the current period are not refunded, since plans are built in advance.
- Rescheduling a 1:1 session. Give at least 24 hours notice and it will be moved free of charge. Later than that, or not attending, counts as a used session.
- Sessions cancelled by the coach are rescheduled or credited in full.
- Medical reasons. If injury or illness prevents you from training, coaching can be paused for up to [TO CONFIRM: duration] on presentation of reasonable evidence.
6. Conduct
Coaching can be ended immediately, without refund, in cases of abusive behaviour, harassment or repeated failure to follow safety instructions. Coaching may also be declined or ended where it would not be safe or appropriate to continue, in which case any unused portion is refunded.
7. Intellectual property
All plans, materials, videos and written content remain the property of Emily Lades. They are licensed to you for your personal use during coaching. They may not be copied, shared, published or used commercially.
8. Liability
To the fullest extent permitted by law, Emily Lades is not liable for injury, loss or damage arising from participation in training or from following nutritional guidance, except where caused by proven gross negligence. Nothing in these terms excludes liability that cannot lawfully be excluded. Total liability is limited to the amount you paid for the service in question.
9. Privacy
Personal and health data is handled as described in the Privacy Policy.
10. Changes
These terms may be updated. The version in force is the one published when you booked. Material changes affecting an active package will be notified directly.
11. Governing law
These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Disputes are subject to the jurisdiction of the Dubai courts. Consumers resident in the EEA or UK keep any mandatory protections available to them under their local law.
Contact
Questions about these terms: lades.emily@yahoo.de